Operations assistant for online library-related product
June 24, 2008 3:02 PM

We are the online division of a library services company and are looking for a someone to fill our online operations position.

This job requires both computer savvy and customer communication skills. You will be responsible for updating our systems in response to client requests and to help clients most fully utilize their subscription to our web-based information product. You will perform daily, weekly and regularly scheduled maintenance tasks; administrative functions; and other work as needed to continue the smooth operation our services and the online department.

What we’re looking for:
* Bachelor’s degree required.
* 2-4 years experience managing client accounts and working in an office environment is required.
* Technical support experience would be useful but this is not a high volume call center type of environment.
* Logical thinkers with a healthy sense of curiosity and doggedness in dealing with problems are ideal candidates.
* Experience with web applications and some HTML required. If you have a little experience with Unix we’d love to know about it. If you want to write code, you won’t get to do that in this job, sorry.
* Our systems rely on journal data so it would be very helpful if you knew anything about bibliographic data.

You must:
* Be able to work independently and be able to meet deadlines and organize your own work schedule.
* Demonstrate good customer relations skills and overall performance consistency.
* Demonstrate very professional written and verbal communication skills.

Our systems have been developed in-house and we will provide training on them but we’re looking for someone who can become a member of our team and take ownership of their work quickly. You will start as an assistant to the existing operations person with a path of growth to becoming the lead person in the department and working independently as soon as possible.

We provide a competitive salary and benefits and a casual working environment. No relocation is offered. You can read MeFi all day so long as our customers are happy and all your work is done. I'm trying to hire someone full-time but could also work with someone who's able to keep a regular part-time schedule. You could probably go to school at night and have this job during the day. Dependability is key.

Please submit your resume and cover letter to jobs [at ] ieonline [dot] com and use code “IEO-OPS-MeFi” in your subject line.

I am the hiring manager (I'm trying to hire my semi-replacement) but other people will be screening the resumes and conducting interviews. I can answer some questions directed to my personal mail but won't accept resumes there.

payscale: variable
job type: full-time
posted by marylynn to Technical Support

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