Customer Service Representative
May 2, 2011 2:51 PM
Handles customer service duties for Amplifier clients and reports directly to the Director of Customer Service. This person represents the voice of our clients to their audience.
Duties and Responsibilities:
Manage customer cases by phone, voice mails, web tickets and web chat
Receive orders by telephone
Resolve lost, damaged, and mis-delivered shipments
Resolve returns and exchanges
Other duties as needed
Requirements:
Advanced verbal, reading and writing skills
Professional, detail-oriented, prompt, efficient, patient
Familiarity with Windows operating system and Google Docs
Can thrive in a metrics driven environment
Can track and process tasks across concurrently open projects
Typing speed of at least 35 WPM
Fluency in Spanish preferred (are you fluent? that’s going to be a big deal)
Salesforce.com experience preferred
At least 2 years of Client/Customer Service work preferred
Benefits: Medical/Dental, 18 days PTO
payscale: Depends on experience
job type: full-time
Duties and Responsibilities:
Manage customer cases by phone, voice mails, web tickets and web chat
Receive orders by telephone
Resolve lost, damaged, and mis-delivered shipments
Resolve returns and exchanges
Other duties as needed
Requirements:
Advanced verbal, reading and writing skills
Professional, detail-oriented, prompt, efficient, patient
Familiarity with Windows operating system and Google Docs
Can thrive in a metrics driven environment
Can track and process tasks across concurrently open projects
Typing speed of at least 35 WPM
Fluency in Spanish preferred (are you fluent? that’s going to be a big deal)
Salesforce.com experience preferred
At least 2 years of Client/Customer Service work preferred
Benefits: Medical/Dental, 18 days PTO
payscale: Depends on experience
job type: full-time