Tech Coordinator for Prison Education Program
November 25, 2020 11:58 AM

Hi all!

I've been dormant here for a long time, but I am right now in the process of trying to hire a Tech Coordinator for the prison education program I run, and it occurs to me that a bunch of you would likely be an awesome fit. This is a position designed to end next June and so it could be done from anywhere because of COVID, but there's the opportunity to extend it at which point it would VERY MUCH require you to relocate.

Please let me know if you apply, but the actual application is here.

Job Description:

Georgetown University’s Prisons and Justice Initiative was founded in 2016 in order to respond to the dual crisis of incarceration and recidivism. It brings together leading scholars, practitioners, and students to tackle the problem of mass incarceration—one of the most crucial moral and political issues of our time. Through public events, research seminars, and programs at local prisons/jails and for returning citizens in the Washington DC area, PJI works to better understand the causes and consequences of the mass incarceration crisis and to contribute to bipartisan solutions for effective reform.

The position of Technology Coordinator (TC) provides remote and onsite client computing services and support to the Georgetown University Prisons and Justice Initiative (PJI). The TC works within a team structure designed to meet the specific needs of PJI programs for incarcerated and formerly incarcerated students. The position of Technology Coordinator will support faculty conversion of course lectures, materials, discussions, and student interaction into new online formats. The Technology Coordinator will also act as a point of contact with University Information Services (UIS) and provides guidance on technical specifications and systems to assist PJI with negotiating new distance learning opportunities with Corrections departments and peer institutions in the two systems we serve.

The Technology Coordinator will provide a range of technical services including basic to advanced troubleshooting for client computing, software support, enterprise desktop management, mobile device support, networking, telecommunications, and video services. The incumbent will establish and maintain a good working relationship and maintain communication with PJI students and affiliates. The Technology Coordinator will provide remote support via phone and email, but will also have to travel to client locations in delivering the services described above.

The Technology Coordinator may be required to work outside normal University business hours and will be required to carry and use a mobile phone and they will be required to respond promptly to emergency or urgent situations.

Reporting to the Director of Education and Director of Communications, the position of Technology Coordinator will be an integral part of the PJI team and will be required to work closely with the University Information Services (UIS) Management team as well as work collaboratively with other technology providers to support the needs of faculty, students and staff.

Qualifications:
A Bachelor’s Degree or equivalent work experience.
Strong problem solving and diagnostic skills.
Strong communication and interpersonal skills.
Working knowledge of Microsoft Windows (7 – current) – Required.
Good working knowledge of Apple OSX (10.10 - current) – Required.
Good working knowledge of iOS and Android mobile operating systems and devices.
Good working knowledge of PC and Apple Hardware.
Good working knowledge of imaging technologies and virtual machines.
Good working knowledge of Networking technologies to support desktop computing.
Good working knowledge of client applications including email and MS Office Suite.
Basic understanding of telecommunications and connectivity options.
Demonstrated ability to stay current with advancing network technology.
Patience and willingness to teach others with limited technical skills.

Preferred qualification:

Experience in a higher education environment is highly desirable.
Interest in library science and passion for information access.
Experience with prisons and prison education programs.

The position of Technology Coordinator is term position.

payscale: $50k
job type: contract
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