Technical Support Engineer
April 26, 2007 11:19 AM

Job Summary:
Put your network/server administration skills to the test troubleshooting and supporting the de-facto standard for data replication/high availability software--Double-TakeĀ®. Support other network administrators with complex technical questions regarding data protection and high availability for Windows server environments ranging from small to enterprise level. The Technical Support Engineer provides technical support including product troubleshooting, operating system support, and third party software application support for the Double-Take customer.

Description of Tasks:
Keep up to date on the latest problems/fixes on products and become or maintain certification on new products as they are released to continue to expand service abilities and ensure the customers and vendors are receiving the best support in the industry.
Provide support via the telephone and email.
Open Service Requests for each new customer issue. Troubleshoot issues in real-time with the client over the phone.
Gather any information that can be used to diagnose a problem.
Escalate phone call and service requests as necessary.
Complete other duties as assigned.

Required Skills
Solid knowledge of WAN and Network protocols (WINS, DNS, DHCP, TCP)
Experience supporting Exchange and SQL Server
Minimum certification requirements: Current MCSE preferred or previous MCSE or equivalent experience.
Ability to analyze technical problems without actual visual contact with machine, have excellent learning skills.
Ability to utilize available resources to the fullest, must have excellent computer skills
Ability to organize and manage multiple priorities--ability to multi-task
Strong interpersonal and leadership skills with the ability to communicate to all levels of senior management
Must have a strong end-user orientation from a peer network administrator point-of-view and enjoy working with people
Must be able to demonstrate prior experience in being an important player on a high performance team
Education: BS or BA decree (degree in a computer related field preferred)

Required Experience
Ideally, 5+ years experience supporting Microsoft networks

payscale: $50,000-$70,000
job type: full-time
posted by internal to Systems/Networking

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