Seeking Help Desk Technician
January 13, 2018 5:25 PM

We are a small but fast-growing Managed Services company located in downtown Seattle. Founded by two former Microsoft Execs, we offer a flexible and friendly environment. All employees have the option to work from home 2-days per week after a 90-day trial, and our core "must be in the office" hours are 10am - 2pm Tues/Wed/Thur, making this ideal for someone with school-aged children.

This position is for a Help Desk Technician. This position is responsible for performing a wide variety of functions, and will work closely with end users.

Responsibilities of the Help Desk Technician –
• Answer front line support calls, emails, and Service Tickets from users.
• Work in a team role supporting the computing environment, such as desktops, laptops, and copiers/printers.
• Act as a primary contact to investigate problems, answer technical questions, and document/escalate issues as appropriate.
• Troubleshoot and resolve software, hardware, and network issues.
• Collaborate and coordinate with other members of internal departments.
• Utilize system monitoring and ticket tracking systems to monitor tasks and issues.
• Install/upgrade/configure various hardware and software including operating systems, applications, security software/devices, and other networked devices.
• Support setup and use of videoconference systems such as Skype for Business.
• Help develop/maintain documentation and knowledge base.
• Work with third-party manufacturers on warranty issues, including hardware and software.
• Provide support for Microsoft 365 Office Suite.

Required Qualifications –
• Bachelor's degree in Computer Science, Engineering or a related field; or commensurate experience.
• Minimum 2-year helpdesk/technical support experience in a Windows AD based environment.
• Ability to work both independently and as part of a team to problem solve, take initiative, set priorities and handle multiple projects efficiently and effectively.
• Ability to meet deadlines while representing the mission, visions and values of the organization.
• Excellent skills in technical documentation, personal communication & interaction, and customer service.
• Ability to learn modern technologies and applications on the job.

Preferred Qualifications –
• Experience with Team Viewer, InTune, or other remote management & support tools.
• Experience with mobile phone support, particularly around email and use of MS Office Suite.
• Familiarity with SharePoint administration.
• Current Microsoft Certification in Windows 10 or Office.

payscale: Hourly commensurate with experience
job type: contract
posted by dotgirl to Technical Support

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