Service Delivery / Client Services / Project Management
September 25, 2017 11:37 AM

After a decade with Verizon, I'm exploring new opportunities. For the past four years I've been working in Service Delivery / Client Services, handling post-sales daily operations (managing SLAs, KPIs, data analysis, executive presentations, performance improvement plans, etc) for multiple Enterprise-level commercial clients. My responsibilities included regular CxO level interaction via governance meetings with clients, vendors, and internal teams.

I have significant experience with measuring performance metrics, P&L management, Kaizen/Continual Improvement, and data analysis as well as creating clean, easily-pased reporting decks for client and executive audiences. I am ITIL v3 Foundation certified. I am very comfortable with the MS Office Suite with a focus on Excel.

I've been a full-time remote employee based in the United States for the past five years, and in my Service Delivery role I managed and coordinated a geographically-diverse team (including both APAC and EMEA team members) to deliver client needs on whatever schedule they needed for success.

I had a very organic come-up with Verizon, with a non-traditional career path. My skill set would be applicable to a wide range of positions and I'm interested in exploring any and all opportunities.

posted by radiosilents to Business/Mgmt