Field Operations Specialist, Montreal
December 19, 2008 9:29 AM

Field Operations Specialist (Montreal)
Reporting to the Field Operations Manager, the Field Operations Specialist assumes responsibility for performing both the training and technical related aspects of the product implementation process for all OpenTable products.

- Perform all services for a restaurant installation (averaging 3 sites per week)
- Provide initial and follow-up training on the use of the OpenTable system
- Assist restaurant with getting their OpenTable system connected to the Internet
- Work with the Customer Support in troubleshooting restaurant sites to solve any issues with the OpenTable system
- Provide feedback to Product Management for product enhancements

Desired Experience
- Experience training non-technical customers on the use of software
- Demonstrated customer service skills
- Knowledge of Microsoft Windows, Windows networks, Printers, TCP/IP, and DSL
- Excellent organizational and planning skills: task prioritization, effective time management
- Strong writing, presentation and informal communication skills
- Attitude that embraces continuous process improvement
- Ability to understand issues and solve problems in a timely manner
- Comfortable working independently under limited supervision in an unstructured environment
- Access to reliable transportation and ability to incur reimbursable business expenses
- OpenTable software and restaurant/hospitality experience a plus

- Fluent (written and spoken) in French and English. Must be able to provide proof of eligibility to work in Montreal.

payscale: Inquire, commensurate with experience
job type: full-time
posted by ben242 to Systems/Networking

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