Technology Coordinator / Help Desk
March 6, 2008 8:22 AM

The Cleveland Institute Of Music is seeking a Technology Coordinator to manage computer labs and provide Help Desk support to end-users. Help Desk support is provided over the phone or in person and includes tracking requests for service, troubleshooting, resolving problems or routing issues to other support personnel when necessary.

The Technology Coordinator also maintains the Help Desk ticket tracking system, oversees work study students in the lab and maintains current inventory of technology equipment. Candidate must be team-oriented, quality focused and highly organized. Excellent interpersonal skills are required including communicating technical issues in non-technical terms, assisting people with their computer challenges, and proactively identifying and resolving problems. Must have experience with PC setup and support, LAN and general network protocols. Prefer experience with Windows 2003/XP/Vista professional desktop and server systems, Microsoft Office 2007 desktop suite, Finale and Sibelius musical software. Familiarity with SQL is desirable, but not required.

The candidate must demonstrate that he/she is energetic, detailed-oriented and has good written and oral skills. A college degree is preferred, but all resumes will be considered. Applicants should be self-starters and prepared to work in a team environment or independently. We offer a dynamic collegiate environment and excellent benefits package.

payscale: Commensurate with experience
job type: full-time
posted by bhance to Technical Support

This job has been filled.

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