Dedicated Desktop Support Professionals
October 5, 2012 6:16 AM


The Office of Information Technology at the University of Colorado Boulder is seeking applications for five (5) full-time Dedicated Desktop Support Professionals.

These positions provide computer technical support service to University departments on campus by installing, configuring and troubleshooting hardware and software on desktops, laptops, mobile devices, and peripherals. Service includes proactive management of computer systems in a Microsoft Active Directory environment for PCs, and in Casper for Macintosh computers. These positions also work closely with the Dedicated Desktop Support Managers and the support organization to develop and execute IT strategy that supports the business needs of the customers' departments.

The ideal candidates for these positions will demonstrate a high level of technical aptitude and analytical capability, as well as excellent customer service ability, communication skills, and emotional intelligence. The successful candidates enjoy working with technology and consulting with customers, organizing computer infrastructure, and researching and implementing new emerging technology in a highly team-oriented environment. These positions will be expected to develop a keen understanding of their customers' business needs and, on their own initiative, actively participate in the continuous improvement of both the customers' business and of the Office of Information Technology.

Required Qualifications:
-Bachelor's Degree from an accredited institution in engineering, computer science, information systems or other relevant field. Relevant work experience may be substituted for the degree on a year-for-year basis.
-Two years of experience in an IT support or IT functional area

Required Competencies:
-Excellent written and verbal communication skills, including the ability to build relationships and provide customer service that exceeds customer expectations
-Ability to quickly learn new computer technology on own initiative, unaided or as part of a team

Desired Qualifications:
-Experience troubleshooting both Mac and PCs
-Experience with Active Directory and Casper

For a more detailed job description and/or to apply for one of these 5 positions, please visit:, posting # 819546. Applications submitted by October 17, 2012 will receive full consideration.

The University of Colorado is an Affirmative Action/Equal Opportunity Employer.

payscale: Unknown
job type: full-time
posted by cmdnc0 to Technical Support

« Older Write a Carbituary... Multiple openings for the Wiki... Newer »