Full time IT consultant

unbound — Mon, 10 Mar 2008 10:31:11 -0800

Information Technology Consultant Unbound Technology, LLC, a small IT infrastructure consulting firm specializing in the nonprofit and small business sectors, seeks an Information Technology Consultant to join our growing team. Overview The IT Consultant will provide both direct on-site and remote support to clients of Unbound Technology on a daily basis. The ideal candidate will have excellent interpersonal skills, be able to work independently or in collaboration with specialists who may be off site. Typical duties include implementation and maintenance of servers, user workstations, firewalls, and wired and wireless networks. Excellent strategic and problem solving skills are a must. Responsibilities - Provide hands-on helpdesk support to clients - Troubleshoot network and system errors - Perform routine maintenance of workstations and servers - Manage Windows domain-based networks - Assist clients in developing and maintaining equipment inventories and asset management strategies - Advise clients in their procurement of software and hardware to meet the individual client's true mission - Meticulously document and account for all client work - Advise clients on security and disaster recovery best practices - Assist clients with all areas of technology infrastructure, including phone systems, printers, networked copiers, etc. - Develop new client relationships and support existing client relationships - Keep senior consultants and management informed of surfacing major issues and progress of ongoing tasks - Other duties as assigned Requirements - Bachelors degree or equivalent experience - 2-3 years experience supporting end users and networks - Excellent oral and written communication skills, especially the ability to translate technical issues for non-technical clients - Ability to communicate and to work effectively with staff of all levels at client offices - Ability to manage several concurrent tasks, prioritize the tasks, and quickly switch between them to meet clients' evolving needs - Experience working with nonprofit organizations - Working knowledge of Windows Server 2003 - Advanced knowledge of Windows operating systems and typical office software - Experience with Unix/Linux style command line tools and system administration desired - Some experience with VMware or other virtualization models desired - Experience supporting specialized software such as accounting, payroll, or statistical analysis software is a plus - Basic web-development experience is a plus Position Details This is a full time position with a base salary plus commission, paid universal leave, paid holidays, and other benefits. Some implementation projects may require work after traditional business hours or on weekends. Travel expectation is mostly limited to the DC metropolitan area. Position requires telecommuting part time. Unbound Technology strongly encourages and supports professional development and individual success. To Apply Please send cover letter and resume to consultantjob@unboundtechnology.com. We will begin reviewing resumes immediately. Candidates should be prepared to provide supervisor, colleague, and end user references upon request. Unbound Technology, LLC is an Equal Opportunity Employer.

E-learning Technical Support

cali — Thu, 21 Jun 2007 13:54:43 -0800

ELT, a leading provider of online legal compliance training, is currently seeking to fill a position in our downtown San Francisco office for a Technical Support Representative. The Technical Support Representative ("TSR") works directly with ELT's clients, account managers and technology team to provide technical and customer support for ELT's client base. The TSR will be communicate primarily over the phone and by email but also in rare instances in person (on site) with a variety of client contacts, ranging in skill set from IT Directors, to HR VP's. to technically-challenged learners. Response time, flexibility toward client's technical skill set, documentation, and follow through are critical. A secondary function of this position is to implement new customers on ELT's Learning Management System (LMS). This entails liaising with clients, collecting customization materials, and configuring the clients learning portal on the LMS including importing of the client user database, enrolling learners in courses and setting up email notifications. This job component requires excellent project management capabilities as well as superior client management skills. For both components of the position, the TSR must be able to work autonomously yet still be a team player. S/he must thrive in a small, dynamic company environment that is constantly changing and embracing new challenges. S/he must see constantly evolving duties as an exciting opportunity for growth, desire to take a high level of ownership of projects and want to make a personal impact on a small, tightly-knit team. Finally, s/he must have experience in customer-facing support and be willing and able to make process improvements. Hours are Monday through Friday 8:30 AM to 5:30 PM Pacific Time (subject to change based on client demand / special projects). Duties and responsibilities: • Answer client support calls and open new support cases. • Respond to client email requests for support in a timely manner. • Regularly follow up with clients about open support tickets. • Work closely and collaboratively with the other support team members. • Take ownership of support cases through to resolution. • Document solutions and assist in the creation of training manuals for clients. • Train client administrators on managing their learning portal and users. • Collect and review requisite materials for customization and learning portal configuration. • QA and deliver customized courseware for client review. • Obtain sign off from customer for course customization. • QA and deliver client training portals websites. • Prioritize tasks and manage schedules across multiple clients. • Make or force timely decisions to ensure project success. • Be prime point of contact for the project and develop good working relationships with client stakeholders. • Work with ELT Management and Account Executives to ensure a consistent approach and client satisfaction. • Collaborate with the technical and creative teams to ensure accurate delivery. Requirements: • College Degree or equivalent experience required. • Excellent people skills. • Strong written and verbal communication skills. • Process oriented and attentive to detail with the ability to manage multiple projects and responsibilities simultaneously. • Solid skills in using Microsoft Excel and other MS Office applications. • Experience in customer facing support. • Familiarity working with web based applications and databases. Preferred skills/experience: • Familiarity with Salesforce.com. • Experience with e-learning.

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Full time IT consultant

E-learning Technical Support