Senior Content Manager for nonprofit technology resource

roll truck roll — Tue, 23 Jun 2009 11:26:28 -0800

I think that this could be sort of a dream job for someone with the right skills and qualifications. You'd also get to be my manager; how cool is that? Mefimail me if you have any questions. Also, let me know if you're applying (I don't see emails sent to the contact address). I won't make up good things about you, but I'll make sure the hiring manager doesn't skip over your resume. Senior Content Manager, TechSoup.org (Regular, Full time, Exempt)

Position Summary: This position reports to the Senior Director of Community. The Senior Content Manager will manage a team of 7 content developers. The role requires an ability to work on cross-functional issues, implement strategic policies, and establish work plans and performance requirements. The Senior Content Manager will play a key role in setting the content strategy for the TechSoup.org and TechSoupforlibraries.org sites, act as publisher for TechSoup.org, as well as improving our current processes to maximize our impact on nonprofits, NGOs, and public libraries; will lead and manage the team of content developers in prioritizing projects, managing resources, and creating and editing content as needed. The manager will work closely with other parts of the organization at all levels to ensure that our content supports and enhances our product donation and community offerings. The role requires an individual to have enthusiasm for staff management, and the desire to produce accessible, readable, and accurate technical content to enhance the technical capacity of thousands of nonprofits, NGOs, and public libraries worldwide. Major Duties and Responsibilities: · Work with Director and key staff to craft and implement a content strategy for TechSoup.org and TechSoupforlibraries.org in coordination. · Provide leadership and supervision to a team of seven creative content developers. · Act as publisher for TechSoup.org. · Act as the point of contact for in-depth content strategy discussions and content requests. · Represent the team on cross-functional projects. · Establish and assure adherence to budgets, schedules and work plans. · Enforce style guidelines across the organization in coordination with the Communications Department. · Set up actionable usage metrics in coordination with TSG Reporting team. · Prioritize projects and fully utilize resources internal to the group as well as external to the group. · Develop and manage the editorial calendar and schedule for publishing content across target audiences and programs. · Work with Development team on content related grants as needed.

Perform other work as required. (TechSoup Global is a fast-paced organization. The person in this position will need to be able to work in a flexible environment that changes quickly and provides many opportunities for creative input and new ideas.)

Qualifications: Education and Experience Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:

Bachelor’s Degree or equivalent
8 to 10 years of management, supervision, and leadership experience required
At least 5 years of experience writing and editing professionally required

· Experience managing grants preferred

Demonstrated enthusiasm for emerging technology preferred
Experience consulting or working with nonprofit organizations or public libraries highly preferred
E-commerce product management experience highly preferred

Knowledge, Skills and Abilities Knowledge: · Understanding of the technology needs of nonprofits and the challenges in implementing technology solutions that they face preferred

Knowledge of Web 2.0 tools preferred
Knowledge of SharePoint is a major advantage and highly preferred
Knowledge of A.P. Style

Skills:

Exhibit professionalism and flexibility in the midst of a fast-paced, deadline-driven environment required
Critical thinking and creative ideas required
Proficiency with the MS Office suite; knowledge of content management systems required

Abilities:

Proven ability to write clearly and engagingly on technology subjects for audiences of varying levels of technology expertise required
Ability to skillfully interact with and influence internal stakeholders and senior management on matters concerning several functional areas
Demonstrated ability to work with writers, editors, and technology experts on collaborative projects required
Ability to work collaboratively with User Interface and User Experience experts
Ability to identify and implement process improvements required
Enthusiasm for meeting and talking with a wide variety of people from diverse backgrounds about technology issues required
Ability to manage workload and prioritize tasks required

Other Requirements: Physical Demands & Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Physical Demands: (Be sure to delete bullet points that do not apply)

Prolonged telephone duties using handset, headset and computer located at the TechSoup Global facility
Prolonged keyboard duties
Access, input & retrieve information from a computer to produce typed copy, free of errors, without the assistance of another person
Willingness and capacity to work in a cubicle environment at a workstation, and to come and go repeatedly throughout the day as is necessary, to perform various responsibilities
Capacity to communicate and enunciate adequately, in person or via telephone, in a manner which can be understood by those with whom the employee is speaking
Capability of dialing or otherwise using a telephone to place calls
Capacity to pick up, leaf through and read books, files and other materials
Willingness and capacity to sit/stand for minimum periods of two hours at a time
Capacity to reach forward to a high of 48 inches, to a low of 15 inches, to the side 54 inches and to the low side 9 inches above the floor
Ability to lift and/or move up to 20 pounds
Ability to load discs and to change settings, devices, fixtures, etc., on various equipment used in and around TechSoup Global

Work Environment:

While performing the duties of this job, the employee may be exposed to various components of an office environment such as florescent lighting, pollen, dust, recycled air, cooling fans, VDTs, semi-enclosed areas, central heating, seasonal warmer temperatures and office noise

Application Procedure: Email required cover letter and resume to [see address below] with the job title in subject heading. Visit our website at: http://www.techsoupglobal.org/ No phone calls, please. About TechSoup Global: Founded in 1987 as The CompuMentor Project, TechSoup Global is one of the most comprehensive nonprofit technology assistance providers in the world, employing a staff of 170 and deploying a budget of US$22 million. It conducts a range of major programs on the international, national, and the local level, including the operation of its nonprofit technology Web site TechSoup and its distribution service for technology product donations, TechSoup Stock. TechSoup’s newest programs are the NetSquared initiative to help nonprofits worldwide use new Internet-based tools such as blogging and podcasting to extend their reach and impact and the TechSoup Global Network, its program aimed at building NGO capacity worldwide. TechSoup Global is dedicated to creating and supporting an environment of openness, trust, and fun where people's differences are valued and respected, and where people of diverse backgrounds participate fully in our organization. We believe that the diverse cultures and perspectives of our staff will help us better serve our clients. TechSoup Global is an equal opportunity agency and will not allow discrimination based upon ethnicity, race, color, citizenship, creed, religion, size, weight, height, ancestry, national origin, age, sex, gender, gender identity, pregnancy or childbirth, marital status, domestic partner status, sexual orientation, physical or mental disability, physical or mental handicap, medical condition, AIDS/HIV status, veteran status, or socioeconomic background.

Operations assistant for online library-related product

marylynn — Tue, 24 Jun 2008 15:02:26 -0800

We are the online division of a library services company and are looking for a someone to fill our online operations position. This job requires both computer savvy and customer communication skills. You will be responsible for updating our systems in response to client requests and to help clients most fully utilize their subscription to our web-based information product. You will perform daily, weekly and regularly scheduled maintenance tasks; administrative functions; and other work as needed to continue the smooth operation our services and the online department. What we’re looking for: * Bachelor’s degree required. * 2-4 years experience managing client accounts and working in an office environment is required. * Technical support experience would be useful but this is not a high volume call center type of environment. * Logical thinkers with a healthy sense of curiosity and doggedness in dealing with problems are ideal candidates. * Experience with web applications and some HTML required. If you have a little experience with Unix we’d love to know about it. If you want to write code, you won’t get to do that in this job, sorry. * Our systems rely on journal data so it would be very helpful if you knew anything about bibliographic data. You must: * Be able to work independently and be able to meet deadlines and organize your own work schedule. * Demonstrate good customer relations skills and overall performance consistency. * Demonstrate very professional written and verbal communication skills. Our systems have been developed in-house and we will provide training on them but we’re looking for someone who can become a member of our team and take ownership of their work quickly. You will start as an assistant to the existing operations person with a path of growth to becoming the lead person in the department and working independently as soon as possible. We provide a competitive salary and benefits and a casual working environment. No relocation is offered. You can read MeFi all day so long as our customers are happy and all your work is done. I'm trying to hire someone full-time but could also work with someone who's able to keep a regular part-time schedule. You could probably go to school at night and have this job during the day. Dependability is key. Please submit your resume and cover letter to jobs [at ] ieonline [dot] com and use code “IEO-OPS-MeFi” in your subject line. I am the hiring manager (I'm trying to hire my semi-replacement) but other people will be screening the resumes and conducting interviews. I can answer some questions directed to my personal mail but won't accept resumes there.

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Senior Content Manager for nonprofit technology resource

Operations assistant for online library-related product