MetaFilter Jobs posts tagged with support

Operations assistant for online library-related product

marylynn — Tue, 24 Jun 2008 15:02:26 -0800

We are the online division of a library services company and are looking for a someone to fill our online operations position. This job requires both computer savvy and customer communication skills. You will be responsible for updating our systems in response to client requests and to help clients most fully utilize their subscription to our web-based information product. You will perform daily, weekly and regularly scheduled maintenance tasks; administrative functions; and other work as needed to continue the smooth operation our services and the online department. What we’re looking for: * Bachelor’s degree required. * 2-4 years experience managing client accounts and working in an office environment is required. * Technical support experience would be useful but this is not a high volume call center type of environment. * Logical thinkers with a healthy sense of curiosity and doggedness in dealing with problems are ideal candidates. * Experience with web applications and some HTML required. If you have a little experience with Unix we’d love to know about it. If you want to write code, you won’t get to do that in this job, sorry. * Our systems rely on journal data so it would be very helpful if you knew anything about bibliographic data. You must: * Be able to work independently and be able to meet deadlines and organize your own work schedule. * Demonstrate good customer relations skills and overall performance consistency. * Demonstrate very professional written and verbal communication skills. Our systems have been developed in-house and we will provide training on them but we’re looking for someone who can become a member of our team and take ownership of their work quickly. You will start as an assistant to the existing operations person with a path of growth to becoming the lead person in the department and working independently as soon as possible. We provide a competitive salary and benefits and a casual working environment. No relocation is offered. You can read MeFi all day so long as our customers are happy and all your work is done. I'm trying to hire someone full-time but could also work with someone who's able to keep a regular part-time schedule. You could probably go to school at night and have this job during the day. Dependability is key. Please submit your resume and cover letter to jobs [at ] ieonline [dot] com and use code “IEO-OPS-MeFi” in your subject line. I am the hiring manager (I'm trying to hire my semi-replacement) but other people will be screening the resumes and conducting interviews. I can answer some questions directed to my personal mail but won't accept resumes there.

Technology Coordinator / Help Desk

bhance — Thu, 06 Mar 2008 08:22:17 -0800

The Cleveland Institute Of Music is seeking a Technology Coordinator to manage computer labs and provide Help Desk support to end-users. Help Desk support is provided over the phone or in person and includes tracking requests for service, troubleshooting, resolving problems or routing issues to other support personnel when necessary. The Technology Coordinator also maintains the Help Desk ticket tracking system, oversees work study students in the lab and maintains current inventory of technology equipment. Candidate must be team-oriented, quality focused and highly organized. Excellent interpersonal skills are required including communicating technical issues in non-technical terms, assisting people with their computer challenges, and proactively identifying and resolving problems. Must have experience with PC setup and support, LAN and general network protocols. Prefer experience with Windows 2003/XP/Vista professional desktop and server systems, Microsoft Office 2007 desktop suite, Finale and Sibelius musical software. Familiarity with SQL is desirable, but not required. The candidate must demonstrate that he/she is energetic, detailed-oriented and has good written and oral skills. A college degree is preferred, but all resumes will be considered. Applicants should be self-starters and prepared to work in a team environment or independently. We offer a dynamic collegiate environment and excellent benefits package.

Movable Type Expert Needed

thewhynotgirl — Sun, 08 Jul 2007 13:55:31 -0800

I need someone who knows movable type like the back of their hand and can write me out step by step instructions for simple movable type questions, such as: If I use a three-column template from http://www.thestylearchive.com ... how do I customize the right-hand column so that I can toss my html code into that column? Or exactly what do I click if using SmartFtp? They have what looks like a great visual tutorial, but by step #2 the visual is different from what I downloaded and the tutorial is just speeding along! I have reached a point where I would rather look stupid and pay someone to stop me rather than just keep being stupid with no end in sight! So! I'd like to be able to email you simple questions like that from time to time and know that you will have the right answer easily. There are other programs whose help files frustrated me, although I "get it" quite easily once someone shows me ... so a big plus would be if you felt confident that you could read the manual on other, unfamiliar, software programs and extract the answers for me as well. I think they'll usually all be "duh!" questions like the example. As for pay, I'm open to your suggestions, but think being able to pay you via paypal, per question or time period or page or whatever would work best. Thanks for reading!

E-learning Technical Support

cali — Thu, 21 Jun 2007 13:54:43 -0800

ELT, a leading provider of online legal compliance training, is currently seeking to fill a position in our downtown San Francisco office for a Technical Support Representative. The Technical Support Representative ("TSR") works directly with ELT's clients, account managers and technology team to provide technical and customer support for ELT's client base. The TSR will be communicate primarily over the phone and by email but also in rare instances in person (on site) with a variety of client contacts, ranging in skill set from IT Directors, to HR VP's. to technically-challenged learners. Response time, flexibility toward client's technical skill set, documentation, and follow through are critical. A secondary function of this position is to implement new customers on ELT's Learning Management System (LMS). This entails liaising with clients, collecting customization materials, and configuring the clients learning portal on the LMS including importing of the client user database, enrolling learners in courses and setting up email notifications. This job component requires excellent project management capabilities as well as superior client management skills. For both components of the position, the TSR must be able to work autonomously yet still be a team player. S/he must thrive in a small, dynamic company environment that is constantly changing and embracing new challenges. S/he must see constantly evolving duties as an exciting opportunity for growth, desire to take a high level of ownership of projects and want to make a personal impact on a small, tightly-knit team. Finally, s/he must have experience in customer-facing support and be willing and able to make process improvements. Hours are Monday through Friday 8:30 AM to 5:30 PM Pacific Time (subject to change based on client demand / special projects). Duties and responsibilities: • Answer client support calls and open new support cases. • Respond to client email requests for support in a timely manner. • Regularly follow up with clients about open support tickets. • Work closely and collaboratively with the other support team members. • Take ownership of support cases through to resolution. • Document solutions and assist in the creation of training manuals for clients. • Train client administrators on managing their learning portal and users. • Collect and review requisite materials for customization and learning portal configuration. • QA and deliver customized courseware for client review. • Obtain sign off from customer for course customization. • QA and deliver client training portals websites. • Prioritize tasks and manage schedules across multiple clients. • Make or force timely decisions to ensure project success. • Be prime point of contact for the project and develop good working relationships with client stakeholders. • Work with ELT Management and Account Executives to ensure a consistent approach and client satisfaction. • Collaborate with the technical and creative teams to ensure accurate delivery. Requirements: • College Degree or equivalent experience required. • Excellent people skills. • Strong written and verbal communication skills. • Process oriented and attentive to detail with the ability to manage multiple projects and responsibilities simultaneously. • Solid skills in using Microsoft Excel and other MS Office applications. • Experience in customer facing support. • Familiarity working with web based applications and databases. Preferred skills/experience: • Familiarity with Salesforce.com. • Experience with e-learning.

Technical Support Engineer

internal — Thu, 26 Apr 2007 11:19:13 -0800

Job Summary: Put your network/server administration skills to the test troubleshooting and supporting the de-facto standard for data replication/high availability software--Double-Take®. Support other network administrators with complex technical questions regarding data protection and high availability for Windows server environments ranging from small to enterprise level. The Technical Support Engineer provides technical support including product troubleshooting, operating system support, and third party software application support for the Double-Take customer. Description of Tasks: Keep up to date on the latest problems/fixes on products and become or maintain certification on new products as they are released to continue to expand service abilities and ensure the customers and vendors are receiving the best support in the industry. Provide support via the telephone and email. Open Service Requests for each new customer issue. Troubleshoot issues in real-time with the client over the phone. Gather any information that can be used to diagnose a problem. Escalate phone call and service requests as necessary. Complete other duties as assigned. Required Skills Solid knowledge of WAN and Network protocols (WINS, DNS, DHCP, TCP) Experience supporting Exchange and SQL Server Minimum certification requirements: Current MCSE preferred or previous MCSE or equivalent experience. Ability to analyze technical problems without actual visual contact with machine, have excellent learning skills. Ability to utilize available resources to the fullest, must have excellent computer skills Ability to organize and manage multiple priorities--ability to multi-task Strong interpersonal and leadership skills with the ability to communicate to all levels of senior management Must have a strong end-user orientation from a peer network administrator point-of-view and enjoy working with people Must be able to demonstrate prior experience in being an important player on a high performance team Education: BS or BA decree (degree in a computer related field preferred) Required Experience Ideally, 5+ years experience supporting Microsoft networks

Library Electronic Resources Support Specialist

jumble — Fri, 09 Feb 2007 14:11:50 -0800

The South Central (WI) Library System is seeking a creative and energetic Library Electronic Resources Support Specialist to provide support and technology project management for its 52 member public libraries in a seven-county area. Primary responsibilities: managing all aspects of providing electronic resources to member libraries and the public, including maintaining authentication for access, coordinating evaluations, configuring interfaces, providing support, and monitoring usage statistics. Position will also provide support for digitization projects, develop and maintain local databases available through the SCLS website, and provide support for other SCLS technology projects. Qualifications: Some library experience and bachelor's degree or technical college degree are required. Qualified candidates will have strong troubleshooting skills, working knowledge of Perl, PHP, or other server-side scripting language, working knowledge of UNIX, experience with installing/maintaining programs on a Windows or UNIX server, and experience working with Microsoft Access or other database programs. Knowledge of library electronic resources, library authentication software, digitization projects, and training experience desired. Good communication skills, the ability to work in a collaborative environment, and a sense of humor essential. This position requires a car and the ability to travel independently. Compensation range: $41,614-$46,166. Excellent benefits. Send cover letter, resume, and names of three references by 2/17/2007 to South Central Library System, 5250 East Terrace Drive, Suite A2, Madison, Wisconsin 53718. The SCLS is an Equal Opportunity Employer.

Systems / Network Administrator

keijobs — Wed, 07 Feb 2007 13:16:54 -0800

Looking for a sysadmin job with good karma? Kapor Enterprises, Inc. provides IT services to a number of high-profile non-profit groups in the San Francisco area that focus on technology and social good, including the Open Source Applications Foundation, the Level Playing Field Institute, and the Mitchell Kapor Foundation. Previously, KEI's offices have been home to such organizations as Creative Commons and the Mozilla Foundation. KEI provides excellent employee benefits, a set of diverse and challenging projects and a genuinely pleasant place to work -- we strive to keep our work environment free of pointy-haired bosses, absurd deadlines and death-marches. Our SOMA offices are sunny, casual and dog-friendly, and are easy to get to from BART, Caltrain and MUNI. We also provide reimbursement for public transportation, parking, home Internet connections and wellness programs. So, what about the position? Because of the technology focus of the non-profits KEI works with, we support a fairly large, heterogeneous network. That means that we need people who are good not just with Windows or Linux, but both, with some Mac OS X thrown in for good measure. Sure, there's desktop and server support, but we also tend to have a number of larger infrastructure projects going on at any time, and every day's a bit of a different mix of responsibilities. Sound like your kind of thing? Take a look at the specifics, then drop us a line at itjobs@kei.com. Thanks! -- Responsibilities: * Network infrastructure management, including LAN, WAN, security, VPN, colocation centers and wireless; * Web server and application administration, including blogs, wikis and content management systems; * Project management for diverse projects across several organizations, such as small application development, security and authentication, and the automation and expansion of the IT plant; * Hardware and software support for a heterogeneous workstation environment; * Some Windows Server 2003 / Exchange administration; * Assist in the triage and resolution of incoming support requests. Success Factors: * 3+ years Linux (pref Debian) server administration on x86 hardware; * 2+ years Windows desktop/laptop support experience; * TCP/IP network management and architecture (switch infrastructure, VLANs, DNS); * Apache configuration, management and tuning; * Mac OS X familiarity; * iproute2/iptables/dhcpd/bind experience * Experience building server or desktop systems; * Proven ability to quickly troubleshoot problems on a diverse range of equipment; * Some Perl, Python, PHP, RoR or shell scripting experience; * Some helpdesk experience; * Excellent written and verbal communications skills; * A calm, friendly support demeanor; * Interest in a mix of ticket and project work.