Technology Coordinator / Help Desk

bhance — Thu, 06 Mar 2008 08:22:17 -0800

The Cleveland Institute Of Music is seeking a Technology Coordinator to manage computer labs and provide Help Desk support to end-users. Help Desk support is provided over the phone or in person and includes tracking requests for service, troubleshooting, resolving problems or routing issues to other support personnel when necessary. The Technology Coordinator also maintains the Help Desk ticket tracking system, oversees work study students in the lab and maintains current inventory of technology equipment. Candidate must be team-oriented, quality focused and highly organized. Excellent interpersonal skills are required including communicating technical issues in non-technical terms, assisting people with their computer challenges, and proactively identifying and resolving problems. Must have experience with PC setup and support, LAN and general network protocols. Prefer experience with Windows 2003/XP/Vista professional desktop and server systems, Microsoft Office 2007 desktop suite, Finale and Sibelius musical software. Familiarity with SQL is desirable, but not required. The candidate must demonstrate that he/she is energetic, detailed-oriented and has good written and oral skills. A college degree is preferred, but all resumes will be considered. Applicants should be self-starters and prepared to work in a team environment or independently. We offer a dynamic collegiate environment and excellent benefits package.

Movable Type Expert Needed

thewhynotgirl — Sun, 08 Jul 2007 13:55:31 -0800

I need someone who knows movable type like the back of their hand and can write me out step by step instructions for simple movable type questions, such as: If I use a three-column template from http://www.thestylearchive.com ... how do I customize the right-hand column so that I can toss my html code into that column? Or exactly what do I click if using SmartFtp? They have what looks like a great visual tutorial, but by step #2 the visual is different from what I downloaded and the tutorial is just speeding along! I have reached a point where I would rather look stupid and pay someone to stop me rather than just keep being stupid with no end in sight! So! I'd like to be able to email you simple questions like that from time to time and know that you will have the right answer easily. There are other programs whose help files frustrated me, although I "get it" quite easily once someone shows me ... so a big plus would be if you felt confident that you could read the manual on other, unfamiliar, software programs and extract the answers for me as well. I think they'll usually all be "duh!" questions like the example. As for pay, I'm open to your suggestions, but think being able to pay you via paypal, per question or time period or page or whatever would work best. Thanks for reading!

MetaFilter Jobs posts tagged with help

Technology Coordinator / Help Desk

Movable Type Expert Needed