Job Opening: Newsroom Services Coordinator
April 29, 2019 2:08 PM
Freedom of the Press Foundation (FPF), a nonprofit organization dedicated to protecting, defending and empowering public-interest journalism, is looking for a full-time Newsroom Services Coordinator.
This role is the first point of contact for news organizations requesting services or support from Freedom of the Press Foundation.
About our services to news organizations
SecureDrop is an open source whistleblower submission system used by journalists to communicate with sources. It is currently in use at more than 70 media organizations worldwide, including The New York Times, The Washington Post, The Guardian, The Intercept, and NBC. We lead the development of SecureDrop, and we provide installation help, support and training to many of the news organizations using it.
In addition, we offer broader digital security training services to individuals and groups involved in the media. Our trainers follow an individualized intake process to develop training materials to match the unique needs of the client. We also offer security consulting services to help news organizations protect their sources, their staff, and their work.
Responsibilities
As Newsroom Services Coordinator, you will organize FPF’s free and paid services to news organizations. You will have primary responsibility for the client intake process, relationship management, and tier 1 support for SecureDrop. You will work closely with the digital security training team in the coordination of trainings and consulting services, and you will help standardize FPF’s portfolio of services where it makes sense to do so.
This role involves a significant amount of ticket-based work, document management, scheduling, facilitating phone calls, and coordinating with other team members. Over time, it offers the opportunity for advancement towards more technically demanding tasks, with continued mentorship by other team members.
This position is open to remote work within American time zones, or to work in our New York City office.
Skills and Experience
Required:
- 2+ years applicable professional experience (e.g., in a project coordination or technical support role)
- Experience working with issue trackers, and ticketing systems
- Impeccable written and in-person communications
- Experience with scheduling and other administrative tasks
- You know your way around the command line, you know what a firewall is, you understand the difference between a client and a server — and you are eager to learn more.
Great to have:
- Experience in a technical support or sales engineering role for a complex technical project
- Network security and troubleshooting experience, including firewall configuration
- Working knowledge of public key cryptography (e.g., PGP, GPG)
- Experience working with journalism/media organizations
- Experience using version control systems (e.g., Git)
- Experience contributing to free/libre and open source software (FLOSS) projects in any capacity
Working with us
If you are passionate about supporting news organizations in doing their most sensitive work, we encourage you to get in touch. This is a unique opportunity to work closely with a small team of software developers and digital security trainers while engaging directly with newsrooms around the world. If you’re interested but unsure whether this role is for you, please don’t hesitate to reach out for an informational call.
If you’d like to be a part of our team, please send a short cover letter and your resume to jobs+services[at]freedom[dot]press by May 29, 2019. Freedom of the Press Foundation is an equal opportunity employer. Non-binary individuals, women and minorities are strongly encouraged to apply.
Benefits of the job include a competitive nonprofit salary, health (United Healthcare Select Plus) and dental insurance, 20 days Personal Time Off, 10 paid holidays plus the week between Christmas and New Year’s Day, 401(k) program with employer match, and commuter benefits. We are happy to answer any questions about these benefits. We value work-life balance, and we try to foster a kind, inclusive and collaborative culture.
payscale: commensurate with experience and variable based on location
job type: full-time
This role is the first point of contact for news organizations requesting services or support from Freedom of the Press Foundation.
About our services to news organizations
SecureDrop is an open source whistleblower submission system used by journalists to communicate with sources. It is currently in use at more than 70 media organizations worldwide, including The New York Times, The Washington Post, The Guardian, The Intercept, and NBC. We lead the development of SecureDrop, and we provide installation help, support and training to many of the news organizations using it.
In addition, we offer broader digital security training services to individuals and groups involved in the media. Our trainers follow an individualized intake process to develop training materials to match the unique needs of the client. We also offer security consulting services to help news organizations protect their sources, their staff, and their work.
Responsibilities
As Newsroom Services Coordinator, you will organize FPF’s free and paid services to news organizations. You will have primary responsibility for the client intake process, relationship management, and tier 1 support for SecureDrop. You will work closely with the digital security training team in the coordination of trainings and consulting services, and you will help standardize FPF’s portfolio of services where it makes sense to do so.
This role involves a significant amount of ticket-based work, document management, scheduling, facilitating phone calls, and coordinating with other team members. Over time, it offers the opportunity for advancement towards more technically demanding tasks, with continued mentorship by other team members.
This position is open to remote work within American time zones, or to work in our New York City office.
Skills and Experience
Required:
- 2+ years applicable professional experience (e.g., in a project coordination or technical support role)
- Experience working with issue trackers, and ticketing systems
- Impeccable written and in-person communications
- Experience with scheduling and other administrative tasks
- You know your way around the command line, you know what a firewall is, you understand the difference between a client and a server — and you are eager to learn more.
Great to have:
- Experience in a technical support or sales engineering role for a complex technical project
- Network security and troubleshooting experience, including firewall configuration
- Working knowledge of public key cryptography (e.g., PGP, GPG)
- Experience working with journalism/media organizations
- Experience using version control systems (e.g., Git)
- Experience contributing to free/libre and open source software (FLOSS) projects in any capacity
Working with us
If you are passionate about supporting news organizations in doing their most sensitive work, we encourage you to get in touch. This is a unique opportunity to work closely with a small team of software developers and digital security trainers while engaging directly with newsrooms around the world. If you’re interested but unsure whether this role is for you, please don’t hesitate to reach out for an informational call.
If you’d like to be a part of our team, please send a short cover letter and your resume to jobs+services[at]freedom[dot]press by May 29, 2019. Freedom of the Press Foundation is an equal opportunity employer. Non-binary individuals, women and minorities are strongly encouraged to apply.
Benefits of the job include a competitive nonprofit salary, health (United Healthcare Select Plus) and dental insurance, 20 days Personal Time Off, 10 paid holidays plus the week between Christmas and New Year’s Day, 401(k) program with employer match, and commuter benefits. We are happy to answer any questions about these benefits. We value work-life balance, and we try to foster a kind, inclusive and collaborative culture.
payscale: commensurate with experience and variable based on location
job type: full-time
This job has been filled.